Customer Success Manager

Dublin
Full-time

Manta is seeking an experienced Customer Success Manager (CSM) to be part of our team. In this role, the ideal candidate will work to ensure the customer is successful using Manta offerings. At Manta, we pride ourselves on being customer focused and ensuring our customers our getting the most benefit out of their Manta investment.


About the job:

  • You will cooperate with Sales team, Engineering, Presales team and Technical Account Managers
  • Drive adoption and look for ways to expand the Manta footprint within the account
  • You will be measured by the success of our customers based on churn, references, upsell, and achieving a proper customer health score
  • You will be able to manage a set of accounts after close throughout the customer’s lifecycle
  • Be the voice of the customer to the internal teams at Manta
  • Create and manage project plans for implementation at the customer
  • Work with internal teams to be a part of an end-to-end customer advocacy program that will articulate the shared goals and outcomes

About you:

  • Bachelor’s degree or equivalent work experience
  • Minimum 5+ years of work experience, preferably in customer success or customer-facing roles
  • Empathetic to customer’s needs while balancing with Manta’s internal requirements
  • Broad understanding of data concepts and data management
  • Hands-on experience with CRM software
  • Excellent interpersonal and communication skills
  • Ability to present ideas with conviction
  • Ability to manage complicated implementation project plans

What is in it for you?

  • Competitive salary and significant salary growth if you are successful at your job
  • Personal and professional growth in a booming, expanding company
  • Opportunity to participate in the success of one of the most ambitious projects in the region
  • Informal and friendly environment
  • Health, dental, and vision insurance
  • Bonus component of wages

What’s next

After you submit your application our Recruiter Martina Hola will review the information you provide and follow up with you via email.

Martina Holá

Martina Holá

HR Business Partner/ Recruiter

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